General conditions of Beauty Profi EOOD for purchase and sale through an online store

These general terms and conditions govern the procedure, manner and conditions for sales through an online store owned by Beauty Profi Ltd. (hereinafter referred to as “e-shop”). These general terms and conditions represent a contract of sale between Beauty Profi EOOD and the Client. Beauty Profi EOOD provides the Client with the opportunity to purchase the goods offered through the e-shop by making an order and paying the respective selling price, subject to compliance and compliance by the Client with these General Terms and Conditions. The customer can make valid orders for the purchase of goods offered through the e-shop only after agreeing to these General Terms and Conditions, which is considered bound by the provisions of the General Terms and Conditions and undertakes to comply with them.

I. General provisions

For the purposes of these General Terms and Conditions, the following terms are used with the following meaning:
Beauty Profi EOOD – Burgas, with headquarters and address of management Burgas, Zornitsa 77, providing goods online through the e-shop.

“Goods / articles” provided through the “e-shop” means the goods / articles described in the categories of the e-shop.

Each of the listed items is described with its main characteristics, image and selling price. Beauty Profi EOOD is not responsible in case the information provided by the manufacturer about the characteristics of the product is incorrect or inaccurate.

“Manufacturer” means any person who, by occupation, produces the goods / articles offered through the e-shop and whose name / company, production or other distinguishing mark indicates the product, its packaging or commercial documentation for the product.

“Customer” means a physical or legal person who has registered a customer profile and / or has placed an order in the e-shop and has agreed to these General Terms and Conditions. By submitting an order / request, the Client-individual declares and confirms that he has reached 18 (eighteen) years of age. The e-shop reserves the right to refuse an order in case of doubt for the customer’s 18 years of age.

“Client profile” means information about the Client (name, surname / trade company, address (city, district), postal code, telephone, e-mail address, UIC / Identification number, VAT ID, mall, etc.), provided by the latter when filling in the registration form and stored by the e-shop for the purposes specified in these general terms and conditions.

“Sales price” means the price per unit or for a specific quantity of goods, including VAT, excluding the cost of delivery of the goods, unless explicitly stated.

II. Purchase and sale through the e-shop of Beauty Profi EOOD

The publication of the main characteristics of the product and its selling price in the e-shop is essentially a public invitation within the meaning of Art. 290, para. 1 of the Commercial Law to make a purchase order in accordance with them.

The e-shop does not guarantee the availability of the ordered items. In case of impossibility to fulfill its obligations, due to the fact that it does not have the goods ordered for purchase in stock, the e-shop, within 2 (two) working days after receiving the purchase order, notifies the Customer – by calling the telephone number indicated in the registration form or by sending a message to the e-mail address indicated by the Client – for the exhaustion of the goods and for the possibility to change the order at will.

Purchase orders / requests

In order to receive the right to make valid orders / requests for the purchase of the goods offered through the e-shop, the Customer needs to register (by filling in a registration form) and to express / declare his consent to the General Terms of Use of the e-shop and / or to place an order (by filling in an electronic form) and to express / declare his / her agreement with the General Terms and Conditions for purchase and sale through the e-shop, as follows:

Registration information – The customer provides the e-shop with the following information: for individuals – name, surname, delivery address, telephone, e-mail address; for legal entities – trade company, telephone, e-mail address, address, Identification number / UIC, VAT VAT, MALL. The customer guarantees that the data he provides when filling in the registration form are true, complete and accurate and when changing the latter will notify the e-shop to update them in a timely manner. In case the Customer provides incorrect and / or outdated data, the e-shop has the right to stop immediately and without notice the maintenance of the Customer’s registration and access to his customer profile. The client is fully responsible for the protection of his password, as well as for all actions performed by him or by a third party through its use.

Consent to the General Terms – when loading any page of the STORE with the built-in hyperlinks in it, as well as in other pages of or by using or paying for products offered by the STORE, the User agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

The e-shop confirms the receipt of the order by sending a message to the e-mail of the Customer, which contains information about the order (price of the order including VAT, method of payment, method of delivery and price of delivery including VAT), data of the e-shop and the text (electronic reference to the text) of these General Terms and Conditions.

Each purchase order from the Customer through the E-shop, based on these General Terms and Conditions, is submitted and executed in fulfillment of the sales contract between the parties. In case of a dispute whose will is to be bound by the text of these General Terms and Conditions, the party to the contract shall be considered the person who has paid the price of the goods ordered for purchase.

Purchase order submission procedure

A purchase order is submitted by the Client when the Client performs the following actions in succession:

1. The customer selects products and adds them to the virtual “Cart” by pressing the “Buy” button;

2. When you press the “Cart” button, he gets access to the “Cart” – a table in which he can adjust the number of ordered items;

3. In the “Cart” the Customer determines the quantity of the goods and continues to fill in the personal data for the purchase by pressing the virtual button “Continue”;

4. The customer fills in personal data for the order – name, surname, e-mail, city, delivery address, telephone, method of payment. If he wants an invoice, he fills in a trade company, UIC, VAT ID, MALL, invoice address;

5. When clicking the “Continue” button, the Customer goes to the next step, where he chooses a method of delivery and must agree with the General Terms and Conditions for purchase and sale through the e-shop;

6. When clicking the “Continue” button, the Customer proceeds to the next step, where he chooses a method of payment for his order;

7. When you click the “Confirm order” button, the order for the purchase of goods through the e-shop is considered completed;

If an incomplete, incorrect or wrong address and / or telephone number is indicated when submitting the order / request, it is considered invalid and the e-shop is not obliged to fulfill it.

Acceptance of the order / request

The purchase order is accepted from the e-shop by sending a message to the e-mail address of the Customer, with the following content: order number and date, method of payment, information about the main characteristics of the ordered product, its selling price, the cost of postage or transport costs not included in the sale price and related to its delivery, method, address and delivery time, data and correspondence address of Beauty Profi EOOD, as well as the text (electronic link to the text) of these General Terms.

The order takes effect between the parties after checking the availability of the goods ordered for purchase and after confirming its validity on the contact number specified by the Customer or by sending a message to the e-mail address of the Customer.

Prices and methods of payment

All prices of goods in the e-shop are in Bulgarian levs, VAT included. Prices are for a single quantity and do not include delivery costs, unless explicitly mentioned.

The methods of payment that are accepted are the following:

a) cash on delivery – the price and delivery costs are paid in cash by the Customer or by a third party on behalf of the Customer to the courier upon receipt of the goods.

b) by bank transfer – when ordering the order by the Client, the number and date of the order is created. The customer pays the price of the goods by bank transfer to the account of Beauty Profi EOOD, indicating the order number for the transfer, and the cost of delivery is paid in cash to the courier upon receipt of the goods. The validity of the order is 10 days. Confirmation of the order is considered the date on which the transfer was received to the bank account of Beauty Profi EOOD.

Recipient: Beauty Profi EOOD

Name of the bank: Allianz Bank Bulgaria


IBAN: BG03BUIN95611000585234

IMPORTANT: In the event of a change in the price of the ordered goods in the period between the Order and the Delivery, the Client pays for the goods at the price at which he ordered them.


The goods ordered for purchase are delivered to the delivery address indicated by the Customer within 1 (one) to 3 (three) working days on the territory of Bulgaria from the confirmation of the order. The goods are delivered properly packaged according to its type and transport for delivery.

Delivery is considered completed when there is a signature of the Customer upon receipt of the goods on the transport document delivered by the courier.

Delivery of the goods

The goods are handed over to the Customer or to a third party, who accepts and confirms the receipt of the same on behalf of the Customer by signing the documents accompanying the goods. In case the Customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the e-shop is released from its obligation to deliver the goods ordered for purchase. The customer can confirm his wish to receive the goods even after the expiration of the delivery period, in which he was not found at the address, bearing all costs for re-delivery. In this case, a new delivery period starts to run from the moment of the confirmation under the previous sentence.


The customer has the right to refuse to receive the goods ordered by him for purchase when:
– the delivered goods obviously do not correspond to the one ordered by him for purchase by the Client and this can be established through its ordinary inspection;

– the goods or their packaging have been damaged during transport;

After receiving the goods, the Customer has the right to request its return in the presence of a significant defect, which could not be established during a simple inspection of the same.

In the listed cases, the Customer may request that the goods delivered to him be replaced with a purchase request corresponding to the one submitted by him by submitting a written request to the e-shop.

A customer who is a consumer within the meaning of the Consumer Protection Act has the right, without paying compensation or penalty and without stating a reason, to withdraw from the contract for the purchase of goods through the e-shop by returning the goods within 7 (seven) working days from the date of its receipt. In case the Customer withdraws from the contract within the period under the previous sentence, he should send a statement of withdrawal from the contract to the E-shop and return the goods intact, fully complete with all accompanying documents, including but not only instructions for use, declaration of conformity, warranty card, etc., without any external or internal defects, in the original packaging and supplied by the manufacturer, including, but not limited to, protective films supplied by the manufacturer or other security features markings, etc., as the delivery costs are at the expense of the Customer.

The statement of refusal should be sent to:

Beauty Profi EOOD, Burgas at the following e-mail address: The statement of refusal must contain information about the personal bank account of the Client, to which the amount paid by him will be refunded.

The customer is obliged to store the goods received by him, to ensure the preservation of its quality and safety. The E-shop is obliged to refund to the Customer in full the amounts paid by him without delivery costs no later than 7 (seven) working days from the date on which the goods are returned to the address of the E-shop.

Beauty Profi Ltd. takes care that the information in the e-shop is always kept accurate and up-to-date, but does not guarantee its completeness.

The client is obliged to indemnify Beauty Profi EOOD for all damages, expenses and paid attorney’s fees incurred in connection with culpable non-fulfillment of its obligations under these General Terms and Conditions. The client is obliged to indemnify Beauty Profi EOOD for all damages caused by third parties to whom he has provided his password when using the same.


All products sold by the E-shop of Beauty Profi Ltd. enjoy warranty conditions in accordance with the law and commercial policies of the manufacturer. The products are new and in original packaging.

Beauty Profi EOOD guarantees the inviolability of the information containing personal data provided by the Clients. Disclosure is possible only in cases where the information is required by state bodies or officials authorized by law to request and collect information containing personal data and in compliance with the statutory procedure.

Subject to applicable law and the provisions of these General Terms and Conditions, Beauty Profi EOOD may use the personal data of the Client only for the purposes provided in the contract. Any other purposes for which the data is used will comply with Bulgarian law, applicable international instruments, Internet ethics, morals and morals.

These General Terms and Conditions may be updated at any time without the need for special notification to the Clients. Beauty Profi EOOD is not responsible in case the Clients have not got acquainted with subsequent updates of the General Terms and Conditions published on the E-shop.

The changes in the General Terms and Conditions do not affect the relations between the Client and Beauty Profi EOOD, which arose in connection with a validly submitted and confirmed before the changes request for purchase of goods.

When using the E-shop of Beauty Profi EOOD, the Clients are obliged to comply with these General Terms and Conditions, as well as the legislation of the Republic of Bulgaria applicable to the goods provided on the E-shop, including international law.

The provisions of the current legislation of the Republic of Bulgaria shall apply to the issues not settled by these General Terms and Conditions.

Privacy statement

The protection of your personal data is important to us. Therefore, we process your information exclusively on the basis of the applicable legislation, in particular the GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ETA). In this statement we inform you about the most important aspects of the processing of your data on our website.

What happens to your data after you contact us?

When you write to us via the form on our website, place an order or send us an email, we store your data for a period of 5 years so that we can process your request as well as answer your subsequent questions. We will not share this information with third parties without your explicit consent!

Storage of your data

Please note that in order to facilitate the process of ordering and purchasing, as well as the subsequent execution of the contract with you, we store your IP address, as well as your names, address, telephone, email address and identification of the payment instrument (in cases where which a payment option other than “cash on delivery” is selected).

We need the data provided by you in order to fulfill our contractual or pre-contractual obligations to you. We do not provide this data to third parties except

– the payment service provider processing the payment (bank),

– the courier company with which we deliver the purchase (Speedy AD)

In case of incomplete order we delete the data entered on it. Upon completion of an order and a contract performed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (AA) 10-year term.


Our website / platform on which our online store is located uses so-called cookies. These are small text files that are loaded into the browser and stored on your end device. They are harmless.

We use them to keep our site easy to use. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit our site.

We use cookies based on Art. 4a of the Electronic Commerce Act (ETA) and Article 6, para. 1 (f) GDPR.

If you do not agree to this, you can refuse storage by setting your browser to inform you when a site wants to store cookies on your device, and you accept them or not.

Please note that disabling cookies in your browser may limit the functionality of our site for you.

Internet traffic analysis

Our site analyzes consumer Internet traffic through Google Analytics. For this purpose, we use cookies, which allow us to analyze how users use our site. The information thus obtained is transmitted to the server of the provider of the technical solution and stored there.

You can prevent this by setting your browser to prevent the storage of cookies.

The processing of data for analysis of Internet traffic is carried out on the basis of Article 6, para. 1 (a) and / or (f) GDPR. Our legitimate interest in terms of GDPR is to improve the functionality of our site. We value the privacy of our users, which is why the data we use to analyze web traffic is anonymized by the provider of the technical solution. With the latter we have a contract for personal data processing.

Your rights

You have the right to access your data that we process, as well as the right to correct, delete (“forget” right), restrict processing, data portability, withdraw consent and object.

If you believe that our processing of your data violates the provisions on personal data protection or if you believe that your rights under these provisions have been violated in any way, you can contact the competent administrative authority. In Bulgaria, this is the Commission for Personal Data Protection.

Date of updating of the General Terms and Conditions: 01-06-2021.